Terms and Conditions

The agreement is between the hirer and the owner of the property. Any booking incorporates the conditions set out below:

The property must be used by the hirer for holiday purposes only.

Confirmed bookings can be made on line via our website using PayPal.

Provisional bookings can be made by telephone, letter or e-mail.

Payments accepted via by credit or debit card or cheque. Please make cheques payable to Nicola Carlisle.

A £100 deposit will be required within 5 working days to secure a booking . Once we have accepted the booking, the applicant is liable for the balance of rent.

The balance needs to be paid six weeks before the start of the holiday date. If the holiday date is less than six weeks from the booking date then the full amount is due within 5 working days of making the booking .

All cancellations must be notified immediately by telephone and then confirmed in writing within 48 hours. All efforts will be made to re-let the property. If following a cancellation we are able to re-let the property, we will refund an amount equal to the rent we were able to receive by re-letting less an administration fee of £50. If unsuccessful all payments made are forfeited. Holiday insurance is strongly recommended.

The period of let runs from 3pm on the day of arrival, to 10am on the day of departure.

The owner accepts no liability to any hirer or party member for any personal injury; loss or damage to property however sustained or caused, nor for the loss or theft of property or money.

The hirer is responsible for the property and undertakes to take all reasonable care of it, to keep it secure and in a clean and tidy condition and to report any breakage or damage immediately to the owner and to make adequate payment to cover loss.

Under no account can the prescribed number of persons per property be exceeded.

The owner and /or his representative retain the right to enter the property at any time.

Pets are welcome but please inform us of any pets that are staying. All pets must have their own bedding and must not be allowed on the furniture or beds. Pets must not be left unattended inside the cottage. Max. 2 dogs

A range of baby equipment can be provided as requested at no extra charge.

Rental of the property includes bed linen and personal towels. Please note you will need to take your own beach towels.

Electricity, central heating and hot water are available at all times at no extra cost.

Should the property be unavailable on the day stated all monies will be refunded without question. In no event shall the liability of the owners to the hirer exceed the rental paid for the property.

While every effort is made to provide the amenities as advertised, no liability will fall on the owner should restrictions be applied in the event of floods, drought, power cuts, or any other circumstances outside the control of the owners.

Any complaint arising either on arrival or once occupation has commenced must be brought to the owner's attention immediately.

No liability will be accepted by the owner for additional baby equipment and services arranged on behalf of the hirer.

The property should be left in the same clean and tidy condition it was found on your arrival. An additional cost will otherwise be incurred to cover the extra cleaning.

This privacy policy sets out how we The Haggard use and protect your personal information that you supply when you use our website and making a holiday booking or enquiry.

We are committed to ensuring that your privacy is protected, any information you provide while using this website or in communications will only be used in accordance with this privacy statement. We may review and change this policy in the future and will update this page. This policy is effective from 1st June 2018.

The information we collect during a booking or enquiry

We collect some or all of the following information:

  • name
  • address and postcode
  • email address
  • telephone number
  • other relevant information in response to your requests and processing your holiday or questions/surveys

How we use the information we gather

This information is used to understand your needs and requirements to provide you with the best possible service, and holiday experience with specific reasons:

 

  • Booking and accounts record keeping.
  • To improve our products and services.
  • We may from time to time send promotional emails about special offers or other information which we think you will find of interest. You will of course always have the option to opt out on further correspondence on every email.
  • Research, we may also use your information to contact you for feedback and your holiday experience or expectations to improve our service. We may contact you by email, phone or mail.

People who email us directly

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with best practice. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Security of your information

We are committed to ensuring that your personal information is secure. We have put in place management procedures and both physical and electronic security measures to safeguard your details and comply with General Data Protection Regulations 2018

Keeping control of your personal information - third party organisations

We will never pass on your personal information to third parties unless we have your permission or are required by law to do so.

We do use a third party data collection and processors in connection with our bookings.

Our accountants, booking agents, our email hosting service and cloud storage operators also have various data information stored for the operation of our business. This means your personal information will be held on record with them.

For security reasons to reduce the risk of possible malicious attacks and business integrity we will not divulge that information without a written request, and for security we may request further verification from anyone making that request.

How long do we keep your information

If you book a holiday with us -

We need to satisfy various lawful requirements including HMRC and other regulations. In general we will retain this information for 7 financial years or occasional longer if it relates to requirements set out in law or by our insurers.

Some information that is not relevant or required by law may be deleted periodically.

If you make a general enquiry - the information is usually only kept for 12 months or shorter.

Our website has links to other websites which we think maybe of interest to you and our other website visitors. However we cannot be held responsible for the content of those sites or information you may provide whilst visiting these sites.

All about you and your rights

Under the General Data Protection Act 2018 you may request details of personal information which we hold about you. If you would like a copy of the information we have, please write to the email below. Please be aware we may ask you to complete a request form to ensure you are who you say you are and understand exactly what information you need.

If you wish to change your mind having previously given permission to use your details for direct marketing purposes then simply let us know. We always have an opt out link on the marketing or newsletters we send out.

If you have any queries about our policy or any other matter, please do not hesitate to get in touch.

Thanks the Haggard team

nicoladent@thehaggard.co.uk